Melissa Leon ’25
Tell us about your current position:
I currently work as a Patient Coordinator at Schweiger Dermatology Group on the Upper West Side of Manhattan, NYC. I serve as a first point of contact for patients, ensuring their needs are met and their care runs smoothly. I coordinate appointments, manage health records, and communicate between patients and providers to improve the overall patient experience.
Were there any professors, mentors, or courses that had an impact on you?
Several courses at Brockport had a significant impact on my growth, including Healthcare Systems, Healthcare Ethics, Operations Management in Healthcare, and my Healthcare Management Internship. These classes taught me how leadership, strategy, and ethical decision-making shape healthcare organizations. I was also fortunate to learn from inspiring professors like Dr. Afeez Hazzan, Dr. Patricia Poteat, and Professor Kelly Cary, who encouraged me to take on leadership roles, challenge myself, and apply classroom lessons to real-world healthcare settings.
Did you take part in any extracurricular activities, internships, or campus organizations?
At Brockport, I was able to take courses remotely while working as a Patient Coordinator at Schweiger Dermatology, gaining real-world experience alongside my studies. While at SUNY Broome, I served as a Student Assembly Senator and held secretary positions in both Love You Like A Sister (LYLAS) and the Student Nurses Association. These roles helped me develop leadership, communication, and organizational skills, while building confidence in advocacy, policy discussions, and teamwork. I was also fortunate to participate in a SUNY study abroad program in England, visiting London, Oxford, and Canterbury, which broadened my perspective and enriched my academic experience.
Were there any “aha” moments during your time at Brockport?
My “aha” moment came when I realized how much administrative structure shapes patient care. I entered healthcare focused on clinical work, but through my studies, I saw how improving systems, processes, and team dynamics could enhance patient safety, reduce errors, and create better healthcare environments overall. That shift helped me commit fully to a career in healthcare administration.
If you had to attribute your success to one thing at Brockport, what would it be?
The most valuable lesson I gained at Brockport was learning to see the bigger picture in healthcare. I learned how to balance patient needs with the systems and processes that keep healthcare organizations running effectively. This perspective shapes how I approach every role, ensuring that my work not only supports the organization but also makes a meaningful difference in the lives of the people receiving care.
What advice would you give to current students?
Make the most of every opportunity to learn and grow, both inside and outside the classroom. Whether online or in-person, seek mentorship, get involved in clubs or professional groups, and take on projects that push you beyond your comfort zone. Strengthen your communication, problem-solving, and leadership skills wherever you can, and don’t underestimate the power of networking. Meaningful connections, whether in-person or online, can help open doors and shape your future.